CUSTOMER SUPPORT & FITMENT

FREQUENTLY ASKED QUESTIONS

Everything you need to know about custom diesel tuning, vehicle fitment, installation, and financing for your Powerstroke, Duramax, or Cummins.

Need immediate fitment or VIN verification? Text (512) 522-9403
1. What trucks do you support?

We support 2004 and newer trucks across all three core diesel platforms:

  • Ford Powerstroke: 2004 and newer
  • GM Duramax: 2004 and newer
  • Ram Cummins: 2004 and newer

Please note that certain custom tuning packages, digital products, and specialized options are not listed on our website. If you do not see what you need online, reach out to us directly via text or call at (512) 522-9403 or email slabindustriesdiesel@gmail.com for assistance.

2. How do I know a kit fits my truck?

Precise year range and engine fitment is clearly detailed on every single product page. To verify before ordering, you can email your 17-digit VIN to slabindustriesdiesel@gmail.com or text us at (512) 522-9403. Our team will verify your vehicle build details and confirm 100% fitment compatibility.

3. Is tuning included?

Yes. Custom tuning support is fully included in our tuning packages. In addition, an EGR solution kit is standard and included in tuning kits by default (the cost is baked directly into our base pricing), eliminating surprise add-on charges at checkout.

4. Do I need the EZ Lynk AutoAgent 3?

If you already own an EZ Lynk AutoAgent 3 hardware device, you can select the BYO (Bring Your Own) Device option and simply purchase the tuning package. If you do not already have a compatible device, we offer the AutoAgent 3 as a convenient add-on option so you receive everything required to flash and monitor your truck straight out of the box.

5. Who installs the parts?

Our kits are designed with straightforward bolt-on components suitable for confident DIY mechanics with standard automotive hand tools, or any certified diesel performance shop. If you or your mechanic have questions about labor, sequence, or hardware fitment, text our tech team directly at (512) 522-9403.

6. Do you offer financing?

Yes! We offer Shop Pay installments on eligible orders. This allows you to split high-ticket purchases (from $600 to $2,250+) into predictable, budget-friendly payments instead of paying the entire total upfront. Simply choose Shop Pay as your payment method at checkout to see your rates with no impact on your credit score.

7. How much is shipping?

Free shipping is included on all orders across all 50 United States. Whether you are ordering a single component or a heavy all-in-one exhaust package, standard shipping is 100% free with no surprise handling fees.

8. How does the tuning process work after I place my order?

Here is exactly how our custom tuning workflow works from order to flash:

  • Step 1 — Order Confirmation & VIN Collection: Once your order is placed, our team reaches out directly to receive your 17-digit VIN and vehicle setup details.
  • Step 2 — Device Arrival & Connection: Once you receive your tuning hardware (such as the EZ Lynk AutoAgent 3), plug it into your truck's OBD-II port and link it with the app.
  • Step 3 — Custom File Delivery: As soon as your device connects to your vehicle, we send your custom tuning files library built specifically for your truck straight to your account.
  • Step 4 — Flash & Drive: Flash the calibrations directly onto your vehicle. If you ever need guidance during the flash, text us directly at (512) 522-9403.
9. How do I get support after buying?

We provide direct, dedicated support for all customers before, during, and after installation. You can text or call us directly at (512) 522-9403, send an SMS message, or email us at slabindustriesdiesel@gmail.com. We are based in Central Texas and pride ourselves on fast, knowledgeable assistance.

10. Are these parts legal for street use?

Certain performance products and custom tuning files we offer are designed and intended strictly for closed-course racing, competition, and off-road use only. It is the buyer's sole responsibility to check and comply with all applicable local, state, and federal emissions laws and regulations. SLAB INDUSTRIES DIESEL assumes no liability for non-compliance or improper installation. For full legal terms, see our Terms of Service.

DIRECT TEXAS SUPPORT

STILL HAVE QUESTIONS ABOUT YOUR TRUCK?

Our diesel performance specialists are ready to answer fitment questions, recommend packages, and assist with your build.

Text or Call (512) 522-9403
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